Delivery and Returns
At Head Kandi, we do everything to make sure your parcel arrives on time.
Please note, in the event of industrial strike action by our delivery partners, parcels may be delayed.
The time frames below are estimates and subject to delays outside of our control.
Delivery is Next Day Monday - Friday for this service order must be placed by 11.30am
Returns
Please note that due to the personal nature of our hats - i.e. that they are a “Custom made Item” - there is a strict NO-RETURNS and NO-EXCHANGEABLE policy so please be sure of your purchase in line with the regulations of the Consumer Protection. On the rare occasion that a customer is dissatisfied we will work with them, making necessary amendments until the item is perfect.
Sale item(s) are non-returnable and non-fundable.
Please note that we do not offer a free return’s service. Returns costs must be meet by the customer.
Delivery charges are non-refundable
Please return Hat Hires to us at:
Broatview
Hollee
Kirkpatrick Fleming
Lockerbie
DG11 3NF
Please contact Kirsty immediately and I can advise on the next steps if you believe that your product should be deemed returnable. To contact us call 07810510540 or email info@headkandihats.com. Any other information you may make available to us.